Organizing/Managing/Coordinating

Classes Completed:

RHPM 323 - Principles of Event Management: Introduction to event management fundamentals and overview of the event industry. Topics include strategic planning, logistics, operations, financial management, risk management, and sustainability in event operations.

RHPM 350 - Food and Beverage Management: Organization, administration, and management of food service in the Food Service/Hospitality industry.

RHPM 371 - Customer Service Management in RHPM: Comprehensive knowledge of managing customer service in recreation, park, hospitality, and tourism operations. Methods for identifying customer service expectations; developing a service culture; setting quality standards; developing policies, procedures, and systems to assure quality customer service; managing personnel for quality customer service; developing techniques service recovery; and measuring customer satisfaction.

RHPM 490W - Management of RHPM (W): Legalities, policies, practices, procedures, principles, and theory related to planning, organizing, staffing, training, motivating, controlling, evaluating, financing, and managing resources in parks, recreation, and hospitality environments.

RHPM 558 - Strategic Management in Hospitality: This is a capstone course which considers strategic management approaches to hospitality operations. This course draws on concepts in hospitality operations, such as lodging planning and design, event management, marketing, finance, security/risk management, problem solving in resort/lodging management, and management trends. Various case studies in hospitality are evaluated and discussed. Some field trips may be required.

Professional Experience:

Involvement Coordinator - Associated Students of California State University, Chico: As an involvement coordinator I was responsible for a number of tasks that included organization, management, and coordination. Some of these tasks included: scheduling meetings, booking meeting rooms, managing room reservations, creating year long calenders of events, and the managing of multiple emails and calendars.

Student Event Programmer - Associated Students of California State University, Chico: As a student event programmer I am responsible for an array of tasks that include organization, management, and coordination. These tasks include but are not limited to: chairing of committees, scheduling of committee meetings, coordinating with multiple departments, and managing and coordinating of events.