Supervising

Classes Planned:

RHPM 371 - Customer Service Management in RHPM: Comprehensive knowledge of managing customer service in recreation, park, hospitality, and tourism operations. Methods for identifying customer service expectations; developing a service culture; setting quality standards; developing policies, procedures, and systems to assure quality customer service; managing personnel for quality customer service; developing techniques service recovery; and measuring customer satisfaction.

RHPM 490W - Management of RHPM (W): Legalities, policies, practices, procedures, principles, and theory related to planning, organizing, staffing, training, motivating, controlling, evaluating, financing, and managing resources in parks, recreation, and hospitality environments.

RHPM 558 - Strategic Management in Hospitality: This is a capstone course which considers strategic management approaches to hospitality operations. This course draws on concepts in hospitality operations, such as lodging planning and design, event management, marketing, finance, security/risk management, problem solving in resort/lodging management, and management trends. Various case studies in hospitality are evaluated and discussed. Some field trips may be required.

Professional Experience:

eCart Clerk, Raley's Supermarket: As an eCart Clerk in Oakdale, California, I was regularly left to supervise the department when we did not have a lead on duty. This gave me the responsibility of delegating tasks, supervising employees, completing order paperwork, shopping for orders, and delivering orders to client's cars.